TopshelfNutrition LLC
Important Ordering Information and Terms and Conditions of Sales
-CUSTOMER SERVICE HOURS
For questions regarding orders and customer service please contact us by email at: customercare@topshelfnutrition.com TopshelfNutrition LLC strives to keep our customers prices as low as possible, therefore we always prefer communication by email. If this is not possible and you would like to contact a Customer Care Representative please contact us at (480) 292-6096
-TERMS
We accept Visa, Mastercard, Discover, and American Express cards. Under special circumstances and large orders we can arrange for bank wire payments. If you require this type of payment please contact a Customer Care Representative at (480) 292-6096
-PRICES
Prices and terms are subject to change without notice. All shipments will be made at prices prevailing at time of shipment.
-SHIPPING
Most orders are shipped within one business day of receipt. In most cases if your order is placed before 1:00pm MST and all your items are in stock your order will be shipped that day.
Shipping charges are based upon the actual weight and dimensions of each shipment. Shipping prices provided on website are estimates and could possibly change. In most cases if there is a difference it will be less than the estimated shipping prices provided.
TopshelfNutrition LLC takes pride in our ability to successfully ship our orders to both our domestic and international customers. We at TopshelfNutrition LLC ship
your order to you with Federal Express.
Federal Express Shipping Options within the United States:
Residential vs. Business Shipping Addresses: Generally Federal Express includes a surcharge of $1.00-2.00 to deliver to
residential addresses. Thus if you would like to save a little bit of money in shipping and you can ship to your place of business, make
sure that your business shipping address includes your business name. Penalties are assessed when you choose commercial address and it is actually a residential address.
- FedEx Home Delivery (the least expensive residential shipping option, in some cases arrives sooner than 2nd Day Air)
- Fedex Ground (the least expensive business shipping option, in some cases arrives sooner than 2nd Day Air)
- FedEx 2nd Day Air (arrives the second business day to most areas)
- FedEx Standard Overnight (arrives the next business day before 3:00pm to most areas)
- FedEx Priority Overnight (arrives the next business day before 10:30am to most areas)
Federal Express Shipping Options outside of the United States:
- FedEx International Priority delivery time is dependent on the delivery country.
-GUARANTEED DELIVERY
Our outstanding experience with Federal Express in both domestic and international areas attests to the care that is taken in getting your order to you as quickly as possible. In the event that you should not receive your order due to any reason including customs issues. Your order will either be reshipped or refunded to you upon your request. Refund are made via the original form of payment only.
|
